Table 1 Socio-demographic characteristics and key variables of participants
Characteristic | Total | Medical disputes | Statistics | ||
|---|---|---|---|---|---|
(N = 1977) | Yes (n = 208) | No (n = 1769) | χ2/t | P | |
Gender (n, %) | Â | Â | Â | 8.855 | 0.003** |
 Male | 1320 (66.8) | 158 (76.0) | 1162 (65.7) |  |  |
 Female | 657 (33.2) | 50 (24.0) | 607 (34.3) |  |  |
Age (n, %) | Â | Â | Â | 2.650 | 0.618 |
 ≤ 30 | 15 (0.8) | 3 (1.4) | 12 (0.7) |  |  |
 31–40 | 166 (8.4) | 14 (6.7) | 152 (8.6) |  |  |
 41–50 | 912 (46.1) | 101 (48.6) | 811 (45.8) |  |  |
 51–60 | 782 (39.6) | 79 (38) | 703 (39.7) |  |  |
 ≥ 61 | 102 (5.2) | 11 (5.3) | 91 (5.1) |  |  |
Education level (n, %) | Â | Â | Â | 3.958 | 0.412 |
 Middle school or below | 79 (4.0) | 5 (2.4) | 74 (4.2) |  |  |
 Junior high school | 1329 (67.2) | 133 (63.9) | 1196 (67.6) |  |  |
 Tertiary college | 472 (23.9) | 57 (27.4) | 415 (23.5) |  |  |
 Bachelor degree or above | 97 (4.9) | 13 (6.3) | 84 (4.7) |  |  |
Marital status (n, %) | Â | Â | Â | 0.382 | 0.537 |
 Single | 93 (4.7) | 8 (3.8) | 85 (4.9) |  |  |
 Married | 1884 (95.3) | 200 (96.2) | 1684 (84.6) |  |  |
Health status (n, %) | Â | Â | Â | 7.961 | 0.019* |
 Good | 1297 (65.6) | 120 (57.7) | 1177 (66.5) |  |  |
 General | 576 (29.1) | 71 (34.1) | 505 (28.5) |  |  |
 Poor | 104 (5.3) | 17 (8.2) | 87 (4.9) |  |  |
Type of medical practice (n, %) | Â | Â | Â | 13.153 | 0.001** |
 Traditional Chinese medicine | 85 (4.3) | 16 (7.7) | 69 (3.9) |  |  |
 Western medicine | 788 (39.9) | 63 (30.3) | 725 (41) |  |  |
 Traditional Chinese & Western medicine | 1104 (55.8) | 129 (62) | 975 (55.1) |  |  |
Income level (n, %) |  |  |  | 34.078 | < 0.001*** |
 High | 40 (2.0) | 15 (7.2) | 25 (1.4) |  |  |
 General | 664 (33.6) | 56 (26.9) | 608 (34.4) |  |  |
 Low | 1273 (64.4) | 137 (65.9) | 1136 (64.2) |  |  |
Number of people covered (n, %) | Â | Â | Â | 11.687 | 0.02* |
 ≤ 500 | 130 (6.6) | 5 (2.4) | 125 (7.1) |  |  |
 501–1000 | 432 (21.9) | 50 (24) | 382 (21.6) |  |  |
 1001–2000 | 729 (36.9) | 74 (35.6) | 655 (37) |  |  |
 2001–3000 | 450 (22.8) | 44 (21.2) | 406 (23) |  |  |
 ≥ 3001 | 236 (11.9) | 35 (16.8) | 201 (11.4) |  |  |
Community activity (n, %) | Â | Â | Â | 5.787 | 0.055 |
 Yes | 488 (24.7) | 45 (21.6) | 443 (25.0) |  |  |
 General | 846 (42.8) | 80 (38.5) | 766 (43.3) |  |  |
 No | 643 (32.5) | 83 (39.9) | 560 (31.7) |  |  |
Occupational satisfaction (n, %) |  |  |  | 45.839 | < 0.001*** |
 Dissatisfaction | 302 (15.3) | 65 (31.3) | 237 (13.4) |  |  |
 Neutral | 1083 (54.8) | 92 (44.2) | 991 (56.0) |  |  |
 Satisfaction | 592 (29.9) | 51 (24.5) | 541 (30.6) |  |  |
Work environment satisfaction (n, %) |  |  |  | 18.200 | < 0.001*** |
 Dissatisfaction | 269 (13.6) | 43 (20.7) | 226 (12.8) |  |  |
 Neutral | 1004 (50.8) | 115 (55.3) | 889 (50.3) |  |  |
 Satisfaction | 704 (35.6) | 50 (24) | 654 (37) |  |  |
Doctor–patient relationship satisfaction (n, %) |  |  |  | 91.769 | < 0.001*** |
 Dissatisfaction | 141 (7.1) | 45 (21.6) | 96 (5.4) |  |  |
 Neutral | 948 (48.0) | 112 (53.8) | 836 (47.3) |  |  |
 Satisfaction | 888 (44.9) | 51 (24.5) | 837 (47.3) |  |  |
Turnover intention (n, %) |  |  |  | 30.293 | < 0.001*** |
 Yes | 927 (46.9) | 135 (64.9) | 792 (44.8) |  |  |
 No | 1050 (63.1) | 73 (35.1) | 977 (55.2) |  |  |
Continuing training (n, %) | Â | Â | Â | 0.258 | 0.627 |
 Yes | 1930 (97.6) | 202 (97.1) | 1728 (97.7) |  |  |
 No | 47 (2.4) | 6 (2.9) | 41 (2.3) |  |  |
Risk and legal training (n, %) | Â | Â | Â | 1.860 | 0.173 |
 Yes | 1133 (57.3) | 110 (52.9) | 1023 (57.8) |  |  |
 No | 844 (42.7) | 98 (47.1) | 746 (42.2) |  |  |
Medical liability insurance (n, %) | Â | Â | Â | 0.225 | 0.635 |
 Yes | 1091 (55.2) | 118 (56.7) | 973 (55) |  |  |
 No | 886 (44.8) | 90 (43.3) | 796 (45) |  |  |
Post competency (mean ± SD) | 41.56 ± 7.43 | 39.31 ± 7.64 | 41.83 ± 7.00 | 23.563 | < 0.001*** |